TERMS AND CONDITIONS OF SALE AND WEBSITE USE
OBEN NUTRITION SL
Effective Date: 22 July 2025
1. Company Information
This website, https://www.obennutrition.com (the “Website”), is operated by:
- Company Name: OBEN NUTRITION SL
- Address: Calle D’Ausias Marc, 167, 08205 Sabadell, Barcelona, Spain
- Telephone: +34 625 48 09 13
- Email: [Insert Official Customer Service Email]
- Tax Identification Number (NIF/CIF): B-16678781
- Mercantile Registry Details: 1000380710545
These Terms and Conditions govern the use of the Website and purchases made through it.
By using the Website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the Website.
2. Scope and Applicability
OBEN NUTRITION SL operates an e-commerce business offering products through the Website.
These Terms apply to Website visitors, registered customers, and individuals purchasing products online.
Consumers benefit from the mandatory rights granted under applicable Spanish and European Union legislation. Nothing in these Terms is intended to waive or restrict those rights.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, ingredient lists, nutritional information, and availability are accurate and up to date.
Actual product packaging, colors, or presentation may vary from Website images, provided that the product supplied complies with the applicable legal requirements and its advertised characteristics.
Customers should review the product description, ingredients, allergen information, warnings, storage instructions, and recommended use before purchasing or consuming a product.
We reserve the right to update product information, correct errors, discontinue products, and limit purchase quantities where appropriate and legally permitted.
4. Nutrition and Health Disclaimer
Information provided on the Website is intended for general informational purposes and does not constitute individualized medical advice.
Product information and nutritional content must not be interpreted as a substitute for advice from a qualified healthcare professional.
Unless expressly authorized under applicable law, no product or Website statement should be understood as a claim that a product diagnoses, treats, cures, or prevents a disease.
Customers should:
- Follow the instructions and recommended use provided on product labels.
- Review ingredients and allergen warnings before use.
- Consult a qualified healthcare professional if pregnant, breastfeeding, taking medication, or managing a medical condition.
- Discontinue use and seek appropriate medical advice if an adverse reaction occurs.
Individual results may vary. OBEN NUTRITION SL does not guarantee particular health, fitness, weight-management, or nutritional outcomes unless a specific guarantee is expressly provided and legally valid.
Nothing in this section excludes any applicable product safety obligations or statutory rights.
5. Eligibility and Customer Information
Customers must provide accurate, complete, and current information when placing orders.
You are responsible for ensuring that your contact, billing, and delivery information is correct.
If you create an account, you must keep your login credentials confidential and notify us if you suspect unauthorized access.
We may take reasonable steps to prevent fraud, unauthorized purchases, and misuse of the Website, subject to applicable law.
6. Ordering Process and Contract Formation
Products may be ordered through the Website using the checkout process made available to customers.
Before completing an order, customers will be provided with the applicable product information, total price, delivery charges, payment information, and other legally required details.
By submitting an order, you confirm your intention to purchase the selected products and agree to pay the displayed total amount.
We will provide confirmation of the purchase electronically.
An order may be refused or canceled where justified, including in cases of suspected fraud, product unavailability, material technical errors, or unlawful transactions.
If an order is canceled after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.
7. Prices, Taxes, and Payment
Prices and applicable charges will be displayed during the ordering process.
Unless otherwise stated, the final amount payable will include applicable taxes and any delivery or other charges required to be disclosed before purchase.
We reserve the right to update prices for future orders. Changes will not affect accepted orders except where an adjustment is permitted by law.
Payments may be processed through third-party payment providers. Customers must use a payment method they are authorized to use.
We may delay processing an order if payment authorization fails or a transaction requires reasonable fraud-prevention checks.
Any recurring payments or subscription charges, if offered, will be subject to the specific terms disclosed before enrollment.
8. Shipping and Delivery
We deliver to the destinations available during checkout. Delivery restrictions, applicable charges, and estimated delivery times will be disclosed before an order is completed.
Unless a different period is expressly agreed with the consumer, delivery will take place within the period required by applicable law, generally no later than 30 calendar days after the contract is concluded.
If we cannot deliver within the applicable period, the customer may exercise the rights available under applicable law, including setting an appropriate additional period where required or terminating the contract in circumstances that permit it.
Customers must provide a complete and accurate delivery address.
Risk of loss or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods, except where applicable law provides otherwise.
Please contact us if an order is missing, delayed, damaged, or incomplete.
9. Right of Withdrawal for Online Purchases
Under applicable Spanish and EU consumer protection law, consumers generally have the right to withdraw from an online purchase within 14 calendar days of receiving the goods, without providing a reason.
To exercise this right, the customer must notify OBEN NUTRITION SL of the decision to withdraw before the withdrawal period expires.
Customers may contact us by email or telephone using the contact information provided in these Terms. We recommend including the order number, the products concerned, and a clear statement that you wish to withdraw from the purchase.
Customers may use the model withdrawal form included below, but are not required to use that specific form.
After notifying us of the withdrawal, the customer must return the goods within the period required by applicable law, generally 14 calendar days from communicating the decision.
Unless we agree otherwise or applicable law requires us to pay, the customer is responsible for the direct cost of returning goods when exercising the ordinary right of withdrawal, provided the customer was properly informed of this obligation before purchase.
We will reimburse payments received, including the standard delivery costs where required by law, within the applicable statutory period. We may withhold reimbursement until we receive the returned goods or the customer provides evidence that they have been sent back, whichever occurs first, as permitted by law.
Reimbursement will generally be made using the original payment method unless the customer expressly agrees otherwise without incurring additional fees.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to every product. Statutory exceptions may include:
- Goods liable to deteriorate or expire rapidly.
- Sealed goods that are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery.
- Goods made to the customer’s specifications or clearly personalized.
- Other goods or services expressly excluded by applicable law.
These exceptions apply only when their legal requirements are met. They do not automatically exclude every food, nutrition product, or dietary supplement from the right of withdrawal.
The right of withdrawal does not remove a customer’s rights regarding defective, damaged, unsafe, or incorrectly supplied products.
10. Returns, Refunds, and Exchanges
Customers should contact us before returning products so that we can provide the appropriate return instructions.
When contacting us, please provide your order number, a description of the issue, and supporting photographs where relevant.
Returns and refunds will be handled in accordance with the applicable right of withdrawal, statutory consumer guarantees, and any additional return policy published on the Website.
For hygiene and product-safety reasons, customers should not return opened or damaged consumable products without first contacting us.
Where a product is defective, damaged, unsafe, or not in conformity with the contract, the customer may be entitled to repair, replacement, a price reduction, contract termination, or another remedy available under applicable law.
We will not apply a blanket exclusion of mandatory consumer rights because a product belongs to the nutrition or supplement category.
11. Legal Guarantee of Conformity
Products sold to consumers are covered by the statutory conformity guarantees applicable under Spanish law.
For consumer goods, Spanish law generally provides a three-year period during which the seller is liable for a lack of conformity that becomes apparent after delivery, subject to the applicable statutory rules and exceptions.
Where a product does not conform to the contract, the consumer may be entitled to the remedies provided by law, including bringing the product into conformity, a price reduction, or termination of the contract in the circumstances permitted by law.
This guarantee is separate from the voluntary right of withdrawal described above.
Nothing in these Terms limits any longer or additional rights that may apply under mandatory legislation.
12. Product Use and Safety
Customers are responsible for reading and following the product’s labeling, recommended use, storage conditions, and safety warnings.
Products should not be used in a manner contrary to their instructions or applicable law.
Customers should keep products away from children where appropriate and store them according to the manufacturer’s instructions.
Please notify us promptly of any suspected product safety issue, incorrect labeling, or adverse product-related incident.
We will handle such reports in accordance with applicable product safety obligations.
13. Promotions and Discount Codes
Promotional offers, discount codes, and special offers may be subject to specific conditions, including validity periods, eligible products, and minimum purchase requirements.
Any material restrictions will be communicated before purchase.
Promotions cannot be combined unless expressly permitted by the applicable offer.
We may correct errors or withdraw an offer where legally justified, without affecting rights already acquired under an accepted order.
14. Intellectual Property
Unless otherwise indicated, Website content, including text, graphics, logos, product photographs, designs, and other materials, is owned by or licensed to OBEN NUTRICIÓN SL or its respective rights holders.
Users may access the Website for personal and lawful purposes.
Copying, reproducing, distributing, modifying, or commercially exploiting Website content without authorization is prohibited except where permitted by law.
All third-party trademarks and intellectual property remain the property of their respective owners.
15. Website Availability and Acceptable Use
We endeavor to maintain the Website’s availability and security. However, temporary interruptions may occur because of maintenance, technical issues, security incidents, or circumstances outside our reasonable control.
Customers must not use the Website for fraudulent or unlawful activities, attempt unauthorized access, interfere with its operation, or introduce malicious software.
We may take reasonable and proportionate action against misuse, subject to applicable law.
16. Third-Party Services
The Website may use third-party services for payment processing, delivery, analytics, communications, or other operational functions.
Those providers may operate under their own terms and privacy policies.
We remain responsible for the obligations imposed on us by applicable law and do not exclude liability that cannot legally be excluded.
17. Privacy and Personal Data
OBEN NUTRICIÓN SL processes personal data in connection with the operation of the Website, account administration, order fulfillment, customer service, payment processing, fraud prevention, and legal compliance.
Personal data will be processed in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR) and applicable Spanish legislation.
Further information about the categories of data collected, purposes of processing, legal bases, recipients, retention periods, and data subject rights will be provided in our separate Privacy Policy.
Customers should review that policy before using the Website.
18. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, we are not responsible for indirect losses arising from a customer’s misuse of the Website or use of a product contrary to its instructions.
This provision does not exclude liability for our own legal obligations, mandatory consumer guarantees, or any other liability that cannot lawfully be limited.
19. Changes to These Terms
We may update these Terms to reflect changes in our business, products, Website functionality, or legal obligations.
The current version will be published on the Website with its effective date.
Changes will apply in accordance with applicable law and will not retroactively remove rights arising from previous transactions.
Where required, we will provide additional notice or obtain consent.
20. Governing Law and Disputes
These Terms are governed by Spanish law and applicable European Union law, without prejudice to mandatory consumer protections that apply to customers in other jurisdictions.
Consumers retain the right to bring claims before the courts or other competent bodies provided by applicable law.
We encourage customers to contact us first so that we can attempt to resolve complaints promptly and amicably.
21. Contact Information
For questions about these Terms, orders, returns, refunds, or product information, please contact:
OBEN NUTRICIÓN SL
Calle D’Ausias Marc, 167
08205 Sabadell, Barcelona
Spain
Telephone: +34 625 48 09 13
Email: [email protected]
22. Model Withdrawal Form
Customers may use the following form to exercise their statutory right of withdrawal where applicable.
To: OBEN NUTRICIÓN SL, Calle D’Ausias Marc, 167, 08205 Sabadell, Barcelona, Spain. Email: [Insert Official Customer Service Email].
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Order number: ____________________
- Product(s): ____________________
- Date ordered: ____________________
- Date received: ____________________
- Customer name: ____________________
- Customer address: ____________________
- Date of request: ____________________
Customer signature: ____________________ (only if this form is submitted on paper)
By using the Website or placing an order, customers acknowledge these Terms and Conditions, subject always to their mandatory statutory rights.